FEEL BETTER | EVERYDAY

1.My child is under 18, can they become a member of Berry Fitness 24|7

YES, Members can be from 14 years of age. 14-17 year olds must have Parental permission to become a member as they are required to have a guarantor for their membership. This is a separate form to be signed by both guarantor and member.

2. Guide to our Membership Fees

• Installment $17.95 – This is debited weekly unless you request otherwise and covers 24|7 gym use, assessments, programs & classes
• Quarterly Fee $9.95 – We don’t raise weekly prices every year. Instead, this small quarterly contribution helps us keep improving the gym without increasing your base rate.
• Access Pass – Our door is always locked so the Access Pass provided is required every visit to gain access. For lost passes a replacement pass will be provided for a fee of $20
• Penalty Fee  – Our debit company Debit Success charge a $14.95 penalty fee for any debits that fail to be processed. Should any bank/CC details change from your original agreement please advise Berry Fitness or Debit Success immediately.

3. I’m going on Holidays can I suspend my membership?

YES, Members can suspend for a maximum of 2 months and a minimum of 1 week at a time. To suspend your membership please complete our ONLINE Suspension Form including your suspension dates. Please note all suspensions must be requested at least 24 hrs prior to your start date as no suspensions can be backdated.

4. I need to cancel my membership as I’m moving out of the area – or for any other reason. 

Please complete our ONLINE cancellation form to request your 30 days’ notice. If you are a paid in full member your membership will end on its expiry date and no refunds are given. You will receive an SMS once your cancellation request has been processed informing you of your final debit date. If you have not heard from us within 7 days please contact us to follow up (03) 9772-7545

5. I would like to bring a friend in to try the Gym or its Classes

Great idea! We have a few ways this can happen. They can send through their details to trial us for 7 days from our 7 day trial tab on the website, they could also send an email enquiry through our ‘Contact Us’ page or please contact us directly on (03) 9772-7545.  

*Trespass fees apply to members allowing non- members in without prior permission.

6. My Access Pass seems to have stopped working

There can be a few reasons for this, so the best thing to do is contact us at [email protected]  or contact us on (03) 9772-7545 to discuss the further.

7. What are your Staffed Hours?

Berry Fitness 24|7  Staffed hours are by APPOINTMENT only. Please ensure you have a booked appointment if you need to see a staff member prior to visiting us

Contact us to make your appointment  (03 9775 7545) [email protected]

8. Can I just turn up to have a look around?

To ensure we have a staff member available to see you, we ask that you contact us to make an APPOINTMENT prior to arriving at our centre.  At your appointment time please press the doorbell to gain entry to Berry Fitness 24|7 by a staff member.

9. I’m visiting from overseas, can I use the Centre? 

You certainly can, depending on your circumstances we can discuss the best option for a membership via email [email protected] over the phone on (03) 9772-7545 or in person during staffed hours.

10. I’ve changed my contact or account details, what do I need to do? 

You have several options available to you. When you next visit the us during staffed hours you can complete a variation form, you can also provide us with the new details over the phone or via email and we can adjust them on your behalf. You can contact Debit Success directly if you like on 1800-1488-48 and they can assist you with changing them over the phone.

11. Can I train casually? 

If becoming a member is not an option for you and you wish to use our Casual training option, conditions do apply:

         CONDITIONS ON CASUAL PASSES:

• If you would like to train as a one off session it needs to be during staffed hours so a trainer can allow entry and take your details and payment (casual sessions are $20
• If you would like to do more than a one off session, we also offer a 10pk of casual sessions. Once purchased you will then be set up with an Access Pass which allows you access to the centre 24/7 to use your sessions. You would only need to come in once during staffed hours to collect and pay for your pass.