All members and visitors must scan their Access Pass at the front door to gain access to the gym. Do not allow anyone to enter with you without scanning. Members are to advise of any changes of name or contact details. Members understand that the facilities are available to all members of Berry Fitness 24|7 and not exclusive.
Members can only access the ground floor class room area outside of timetabled classes and outside of Personal Training use.
Management reserves the right to refuse entry, suspend or cancel a membership without refund or request any person to leave the premises if that person does not behave in a responsible manner.
This includes but not limited too; abusive or unacceptable language, is disrespectful to staff, appears to be under the influence of drugs and/or alcohol and does not adhere to the general conditions of entry. CCTV will be constantly monitoring the gym. No outside food, smoking, vaping or members chewing gum permitted in the gym.
-
HYGIENE & CLOTHING ATTIRE
Personal sweat towels must be always used. Disinfectant wipes are provided around the gym to wipe down equipment before & after use. Correct training attire and runners to be worn in gym – no jeans, work clothes, boots, sandals, thongs, or offensive clothing. For hygienic reasons shirts or singlets must be worn at all times.
DIRECT DEBIT MEMBERSHIPS If you sign up to a direct debit membership (i.e. Open Term 24|7 Membership $17.95 per week), your payments will be managed by a third-party company, Debit Success and your direct debit request will be sent to you by email from Debit Success. Any communication in regards to membership fees and overdue payments may come to you via Debit Success, please do not ignore these requests. If you are unsure of any communication, please contact Berry Fitness 24|7 directly to confirm.
PAID IN FULL MEMBERSHIPS Paid in full membership options can be made in person onsite and paid by Eftpos or cash or via our online link on our Berry Fitness 24|7 website.
CASUAL PASSES A one off Casual Pass can be purchased only in staffed hours with prior notice. Casual memberships will not be issued an access pass & staff may request to sight a form of photo identification.
PROGRAM & ASSESSMENTS Berry Fitness 24|7 offer free Program & Assessment for members (excluding 7 Day Trial Memberships). The assessment & programs are subject to availability & can be used once every 6 weeks.
TRANSFER OF MEMBERSHIP TERMS All transfers must be approved by Berry Fitness 24|7 management and applicable forms signed. Not all memberships and services can be transferred and fees may apply.
Members should be aware that some services require an additional fee; including the following services:
PERSONAL TRAINING (PT) & SPECIALISED PROGRAMS: These services are charged as an extra to membership fees; for more information on costs please contact Berry Fitness 24|7
ACCESS PASSES An Access Pass is required for entry. An access pass is provided complementary with at the commencement of a membership, if lost or stolen this will incur a replacement fee of $20. Management must be notified immediately of a lost Access Pass.
TRESPASSING If a member is found allowing a non-member to enter our premises without the intent of seeing a staff member immediately a trespass fee of $100 is automatically deducted on 1st offence. On a 2nd offence the trespassing fee will increase to $250 and will be deducted (either at once or over a short period of time) and your membership is immediately then cancelled and your access pass deactivated. If you are found to have pressed an emergency button for anything other than an emergency, you will incur the fee it may cost for the Patrol response and may lose the use of your membership.
QUARTERLY FEES For all direct debit memberships a quarterly fee of $9.95 will be automatically deducted from your account on the 1st of March, 1st June, 1st September & 1st December (or following business day).
This fee is charged for locking in your price & to keep our centre and services at a high standard. Quarterly fees will not be charged when a member’s account is on suspension.
DEBIT SUCCESS FEES Other additional fees may include but not limited to; Debit Success Administration fee $12, Dishonoured Transaction fees $14.95 per dishonoured transaction and additional Debt Collection fees if an overdue debt is sent to ARMA Debt Recovery services.
Management reserves the right to refuse a person rejoining Berry Fitness 24|7 if, in a previous membership account has been sent to debt collection and not paid in full.
OVERDUE ACCOUNTS Management reserves the right to alter the length of the membership, deactivate an access pass or cancel it completely, without notice, if a member fails to make complete payment. Please note that overdue accounts will continue to increase when a payment has fails. It is the responsibility of you the member to ensure bank details or credit card details are up to date and sufficient funds are in the account on the day of payment schedule.
The 7 Day Trial Membership is an offer for non-members and is limited to one per person. The trial period is for 7 consecutive days and includes 24|7 access to the gym & timetabled fitness classes. Prior to commencement of the trial; the membership is subject to an induction with a staff member and completing & signing the Berry Fitness 24|7 Application form.
Berry Fitness 24|7 reserves the rights to charge a $20 fee for the access pass if the access pass is not returned after the completion of the free trial. 7 Day Trial Memberships are available for local residents only who live or work in the area. Staff may request proof of residency or work to be eligible for a 7 Day Trial membership.
Programs & assessments are excluded from the trial membership. 7 Day Trail Memberships are required to adhere to all Membership Terms & Conditions.
-
CANCELLATION OF MEMBERSHIP & COOLING OFF PERIOD
Cancellations are to be submitted in writing via our online cancellation form on the Berry Fitness 24|7 website.
All cancellations are subject to 30 days’ notice and regular membership fee instalments continue during this 30 day period or until balance to settle is complete; this includes any overdue fees owing.
Cancellations during a member’s minimum term require written notice via our online cancellation form and 30 days’ notice is required in writing via our online cancellation form.
Cooling off period – New members have the right to cancel their membership within 7 days during their cooling off period if they are not completely satisfied with the services and programs. All cancellations for cooling off period must be in writing via our online cancellation form and must reach management prior to the 7th day after signing. All monies will be refunded for cancellations during the cooling off period with the exception of charges for services already delivered and any administration fees.
Paid in Full Memberships – All paid in full memberships are non-refundable after the 7 day cooling off period.
A member can suspend their membership at a cost of $5 per week. Suspension dates that are not in line with payment schedules will result in the membership fees being pro-rata. The suspension fee will not be pro-rata (For example: if a suspension runs for 8 days & doesn’t align with your current payment schedule the suspension fees are calculated at $10; plus, the pro rata membership fee)
The minimum period allowed for suspension is 1 week (7 Days) and the maximum period of suspension cannot exceed 2 months within one period. A suspension request can be made in writing via our online suspension form and needs to be completed at least 2 business days prior to absence. No extra time will be added for late returns if there has been no prior notification.
If your suspension is due to medical illness or injury; management may waive the $5 weekly suspension fee if a valid medical certificate is provided prior to suspension. No refunds will be offered if the medical certificate is provided after the suspension.
Applications for membership at Berry Fitness 24|7 can be made by a person 14 years or older. Applicants under the age of 18 require a parent or guardian to attend the initial appointment and sign the consent form.
If you are under the age of 16 it is recommended not to enter the gym out of staffed hours, if you do so then you do at your own risk. Your parent or guardian must give signed consent for you to participate in programs prescribed at the gym and is, as your guarantor, responsible for any outstanding debt owed to Berry Fitness 24|7.
No person under the age of 14 is allowed in the gym area unless accompanied by a guardian during a specific class or with a qualified Berry Fitness 24|7 instructor.
Berry Fitness 24|7 is not responsible for any lost or stolen items or damage to property or vehicles. Lockers & pigeonholes are available & monitored. Any member who willfully or neglectfully causes such damage shall pay damages to the gym. Members are responsible for their guests and children. Members and Visitors waive and release Berry Fitness 24|7 of any liability, without limitation, all injuries which may occur, regardless of negligence, as a result of; (a) your use of all amenities and equipment in the facility and your participation in any activity, class, program, personal training or instruction, (b) the sudden and unforeseen malfunctioning of any equipment, (c) any dietary recommendations and (d) your slipping and / or falling while on the premises, including adjacent footpaths and parking areas. We strongly advise if you suffer from a heart condition that you do not use our facility during non-staffed hours and obtain a medical certificate from your doctor, if you do so, you do at your own risk.
-
VIDEO SURVEILLANCE, MOTION DETECTORS, EMERGENCY DURESS
Our facility is constantly monitored by CCTV cameras along with motion detectors. We have (3) on your person Emergency buttons (1) on ground floor and (2) on top floor.
The Emergency buttons are for your safety, you are to wear them when you are alone in the gym or suffer from a high risk medical condition and are to only be pressed if you or another member requires emergency attention.
We have (1) Duress call station on each floor. They are located at the ground floor doorway and at the top of the stairs, these will directly connect you to a monitoring station where a trained operator can assist in the event of an emergency, or if you feel unsafe.
Evacuation procedures are also wall mounted around the gym. We have only (1) entry and exit point for the Centre. Access to the First Floor is via the stairwell only and access to the Ground Floor is via the doorway at the bottom of the stairwell only.
Lights and Music are motion detector controlled and will activate as soon as you scan your Access Pass. Fans are 20 min timer button controlled and Air-Conditioning is timer controlled by staff.
If you see strobe lights in the gym flashing, this is a warning that the motion detectors haven’t detected movement for some time and everything will turn off and the alarm with be armed if you don’t go scan your access card again. An announcement will come over the speakers instructing you to do so.
-
MANAGEMENT RESERVES THE RIGHT:
To Suspend or expel without refund any person whose conduct is deemed improper or in any way detrimental to the business. To close off any part of the premises or any piece of equipment for maintenance (or for any reason) at any time. Berry Fitness 24|7 will not be held responsible or liable for such occurrences: To Cancel/ Reschedule any classes or activities run by the gym at late notice for any reason ie: trainer availability, public holidays, participant numbers or an emergency. To amend any fees or charges without notice. To change the gym rules without notice. To amend the ‘Staffed hours’ at any time without notice. To allow the gym to be ‘un-staffed’ on public holidays or at any time without notice.
Berry Fitness 24|7 reserves the right to send correspondence via email, SMS or phone to any and all visitors, members and clients to our centre. It is the responsibility of members and clients to keep their contact details up to date at all times. Berry Fitness 24|7, Our Debit Company Debit Success and our Debt Recovery Company ARMA reserve the right to communicate with all members via email, SMS and phone if at any time there are outstanding payments due for any services and associated fees. Berry Fitness 24|7 and its staff reserve the right to take promotional pictures of the Centre, its Classes and its patrons at any time. Patrons must make it known at the time of a photograph being taken if they do not consent to its use or their inclusion.
Questions? Contact Us!
